Here we answer some of the common questions we receive about Flexyfoot. If the answer to your question is not here, please feel free to contact us.

FAQs

Questions

  1. Will my GP or Physiotherapist know about Flexyfoot?
  2. Does the NHS prescribe Flexyfoot?
  3. Has Flexyfoot been tested?
  4. Is Flexyfoot expensive?
  5. Will Flexyfoot fit my walking aid?
  6. What size do I need?
  7. How easy is Flexyfoot to fit?
  8. How long will Flexyfoot last?
  9. Does Flexyfoot come with a guarantee?
  10. Can I try out Flexyfoot before I buy one?
  11. Can I recycle Flexyfoot?
  12. Flexyfoot has become shorter over time, is this a problem?
  13. Are your payment facilities secure?
  14. I don’t want to buy online, is there anywhere else I can go?
  15. If I have any problems with ordering and delivery, who can I contact?
  16. I am eligible for VAT excemption – can I buy without VAT through your site?
  17. What is the difference between the standard and extra flexyfoot?
  18. What is the circumference of the walking stick you sell?
  19. Is the product quiet in use or does it produce a loud tap when it makes contact with the ground?
  20. Hi guys, I need to change the ferrule on my ossenberg walking stick to a flexyfoot one. The circumference is 5.5 cm. Which ferrule should I buy?

Answers

  1. Will my GP or Physiotherapist know about Flexyfoot?

    Flexyfoot was launched in 2010 and the brand has continued to grow and develop. Many therapists and healthcare professionals have heard about Flexyfoot and the benefits it provides but if yours has not, please ask them to look at our website at www.flexyfoot.com or call our Freephone 0800 0285 888 for more information.

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  2. Does the NHS prescribe Flexyfoot?

    Your therapist may be able to prescribe Flexyfoot or you can easily fit it to your NHS crutch or stick.

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  3. Has Flexyfoot been tested?

    Yes, Flexyfoot is CE certified and conforms to current ISO standards for mobility aids. Please refer to the Flexyfoot specifications page for more details. You can also see a video of our test rig here (the link opens a YouTube video in a new tab).

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  4. Is Flexyfoot expensive?

    Flexyfoot is more expensive than conventional ferrules, but can last at least three times as long (depending on the user and the conditions). Replacing Flexyfoot is much easier to do than with a standard ferrule. Once you’re using Flexyfoot, you only have to replace the bellows foot section and not the whole ferrule – the bellows section screws on and off easily (although will always remain firmly in place when in use). There is nothing else on the market today which has the same combination of advantages.

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  5. Will Flexyfoot fit my walking aid?

    Flexyfoot comes in 4 different diameters to fit most of the available aids. Just remember that Flexyfoot is taller than a standard ferrule so it’s important to adjust the length of your aid to compensate (assuming you have the right size to begin with). Most aids have adjustable stops and you should reduce the height by about 1.5in, (3.5cm or 35mm). Wooden sticks do need to be cut down; if you can’t do this yourself, ask a family member to help or call in at your local DIY store or building suppliers.

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  6. What size do I need?

    Flexyfoot comes in 16mm, 19mm, 22mm or 25mm collar sizes. It’s easy work out the collar size for your stick:

    1. The size might be marked on your existing ferrule or tip.

    2. If not or if you cannot tell, it’s easy to measure the circumference of the part of your aid which fits into the Flexyfoot collar and then convert the circumference into the diameter using the simple chart:

    Circumference (rounded up) Flexyfoot Collar Size

    50mm – FF16
    60mm – FF19
    70mm – FF22
    80mm – FF25

    To measure the circumference, wrap a piece of paper around the tube, mark the length, unroll the paper and then measure the length.

    See our size guide (a PDF that you can download or print)
    View the video

    Our packaging also has a handy measuring guide.

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  7. How easy is Flexyfoot to fit?

    Flexyfoot is very easy to fit.

    1. Firstly remove your existing ferrule or tip. If the end of the tube is sharp, use a file to soften the edge.
    2. Remove the foot from the Flexyfoot collar.
    3. Place the collar on the floor and push in you aid until it is fully inserted and tight.
    4. Refit the foot to the collar.

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  8. How long will Flexyfoot last?

    Our ISO standard testing demonstrated that Flexyfoot was still serviceable at 500,000 cycles (about 300 miles of heavy walking) whilst the standard ferrule was unacceptably worn down at 50,000 cycles. So, it depends on how far you want to go! But remember to check for wear and tear every week. Flexyfoot will need replacing if the tread is worn down to the wear markers or if the bellows are damaged and the air is no longer sealed inside, (this would decrease the shock absorbency). We recommend that you change the bellows every 4-6 months. Heavy users might need to change the bellows more regularly. You can buy Flexyfoot replacements in our shop.

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  9. Does Flexyfoot come with a guarantee?

    The Flexyfoot collar is guaranteed to be free from manufacturing defects for 12 months. The foot is a replaceable part and should be replaced when worn down.

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  10. Can I try out Flexyfoot before I buy one?

    At the moment, unfortunately not. However, you’ll soon see FlexyFoot at a local retailer or specialist mobility store and your physiotherapist might have one to try. We regularly update our list of places that stock Flexyfoot, so please check back soon. We also do offer a money back guarantee. If you are not 100% happy with your Flexyfoot, we will refund your money – no quibbles!

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  11. Can I recycle Flexyfoot?

    Yes, Flexyfoot is made from high performance polymers and can be recycled along with mixed plastics, please see the British Plastics Federation website at http://www.bpf.co.uk/.

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  12. Flexyfoot has become shorter over time, is this a problem?

    Over time, the height of the bellows may reduce by as much as 6 mm. This is completely normal and does not affect its safety.

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  13. Are your payment facilities secure?

    Yes, completely. We use PayPal who process millions of payments every day, for every type of business: securely and quickly. You do not need to have a PayPal account as you can pay via a credit card through PayPal.

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  14. I don’t want to buy online, is there anywhere else I can go?

    Flexyfoot is available at selected Boots stores and subject to availability. It is also available at some mobility shops and other retailers.

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  15. If I have any problems with ordering and delivery, who can I contact?

    Please contact our offices on our Freephone number 0800 0285 888 or +44 1483 378 540 Monday to Friday 9.00-17.30 or Saturday 9.00-15.00 or email sales@flexyfoot.com.

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  16. I am eligible for VAT excemption – can I buy without VAT through your site?

    Yes you can. Choose a Flexyfoot and add it to your cart. When you get to the checkout page, you will see a link on the right hand side saying VAT excemption. Click this link and add in the reason for your excemption and your name. The VAT will then automatically be removed from the price you will need to pay. Please note there are penalties for making false declarations.

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  17. What is the difference between the standard and extra flexyfoot?

    The extra Flexyfoot ferrule has additional support by way of black rings in the bellows. This reduces the amount the bellows ‘give’. They are suitable for full weight bearing customers (such as amputees) or anyone who feels that the standard ferrule is not providing enough shock absorption.

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  18. What is the circumference of the walking stick you sell?

    All our Walking Sticks are fitted with a size 19mm ferrule. This means they have a 60mm (2.5″) circumference.

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  19. Is the product quiet in use or does it produce a loud tap when it makes contact with the ground?

    Our walking sticks and crutches are completely quiet so you will never be bothered by the constant tapping caused by some other walking aids.  Fitting our ferrules to your existing walking aid can also act to reduce noise.

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  20. Hi guys, I need to change the ferrule on my ossenberg walking stick to a flexyfoot one. The circumference is 5.5 cm. Which ferrule should I buy?

    Hello Jackie,

    It looks like a Size 16 would be the best fit for your stick. There is a =/- tolerance of 1 mm on each ferrule. If you do have any problems fitting your ferrule, remember to wet the end of your stick to help with the fitting. Our Call Centre (0800 0285 888) will be happy to answer any other queries that you may have.

    Kind regards

    Flexyfoot Team

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